We want you to buy with confidence. That's why we've kept our policy very simple.
Please inspect the parcel in front of the delivery man
This is the most important thing. Please check the product in front of the delivery man while the parcel is still with them — whether the right product has arrived, whether the seal is intact, or whether anything is broken or missing.
If any issue is found Refuse the product right there — you won't need to pay. There'll be no hassle either way.
When a return can be accepted
- A different product arrived from the order
- The product is broken, damaged, or the seal is not intact
- The seal is broken
After accepting the product
Once you've accepted delivery after checking, we generally won't accept a return. This rule exists for the safety of all skincare customers.
But if the issue is genuinely on our side — like a wrong product or fake item — we'll resolve it even outside this rule. Please contact us.
Order cancellation
You can cancel any time before delivery, at no cost. Just let us know by phone or Facebook.
Contact
Call with your order number for any issue 01517813454 or message on Facebook. Photo of the problem gets a quick resolution.
Note: this is our initial policy. It will be updated as we understand customer behaviour over time.